How do I sign in to my Uphold account?

Go to Uphold.com or open the Uphold mobile app, click 'Sign in', enter your registered email and password, then complete any two-factor authentication steps if prompted.

I forgot my Uphold password — what should I do?

Use the 'Forgot password' link on the sign-in page to request a password reset email. Follow the instructions in the email to create a new password. If you don't receive an email, check spam/junk and ensure you're using the correct registered email address.

Why can't I log in to Uphold even with the correct credentials?

Common causes include an outdated app, disabled cookies in the browser, account lock after multiple failed attempts, or required identity verification. Try resetting your password, enabling cookies, updating the app, or contacting Uphold support.

Uphold Login — Step-by-Step Guide, Security Tips & Q&A

A clear, practical walkthrough to access your Uphold account safely. Includes common issues, fixes, and a concise Q&A/FAQ for fast help.

What is the "Uphold login" process?

The Uphold login is the authentication sequence used to sign into your Uphold account on the web or mobile app. It typically includes your registered email and password, often paired with a verification factor such as a one-time code (2FA) or biometric unlock on supported devices. Understanding the flow helps you log in quickly and securely, troubleshoot issues, and reduce downtime if you are locked out.

How to sign in (web and mobile)

Web (desktop or mobile browser)

Open your browser and go to uphold.com.
Click the Sign in button in the top-right corner.
Enter the email address associated with your Uphold account and your password.
If prompted, complete two-factor authentication (2FA) by entering the code from your authenticator app, SMS, or other configured method.
Once authenticated, you'll land on your dashboard and can access balances, transfers, and more.

Mobile app

Open the official Uphold mobile app (iOS or Android).
Tap Sign in and enter your email and password.
If you enabled biometric unlock (Face ID / Touch ID), you may approve login with your face/fingerprint.
Complete any 2FA step if required and proceed to your account dashboard.

Supported login methods

Email + Password: the default method for most users.
Two-Factor Authentication (2FA): adds an extra security layer via authenticator apps or SMS codes.
Biometrics: Face ID or Touch ID via the mobile app for convenient re-entry.
Single Sign-On (SSO) / Third-party: if you linked a supported SSO provider — follow the provider’s prompts.

Security tips for a safer Uphold login

Use a unique, strong password: avoid reusing passwords from other sites.
Enable 2FA: activate an authenticator app (recommended) or SMS-based verification.
Keep software up to date: update your browser and the Uphold app to the latest version.
Watch for phishing: never enter credentials on suspicious links or emails; always confirm the domain is uphold.com.
Use device-level protection: set up screen lock and biometric protections on mobile devices.

Tip: Use a password manager to generate and store strong passwords securely — it speeds login while improving security.

Troubleshooting common login issues

1. "Incorrect credentials" after entering the right password

Possible causes: caps-lock, extra spaces, or an email address mismatch. Try copying only the password text into a simple text editor to verify characters, then paste into the sign-in field.

2. Didn't receive the 2FA code

Ensure your authenticator app time is correct (enable automatic time sync).
Check SMS delivery issues with your mobile carrier (delays or blocks sometimes occur).
Use backup codes if previously stored during account setup.

3. Locked out after multiple failed attempts

Temporary locks help prevent brute force attacks. Wait the specified lockout period, then use the password reset flow or contact Uphold support for account unlocking.

4. Forgot email address used for the account

Search your email inboxes for previous Uphold messages or transaction receipts to identify the registered email. If unsuccessful, contact support and be prepared to verify identity with KYC documents.

Q&F — Quick Questions & Answers (FAQ)

Q: How long does it take to receive a password reset email?

A: Usually a few minutes. If not received within 10–15 minutes, check spam/junk folders, ensure you're checking the correct email, and verify mail filters. If still missing, request again or contact support.

Q: Can I use Uphold without verifying my identity?

A: You can create an account and explore some features, but higher limits and full functionality typically require identity verification (KYC). Complete verification to increase limits and access fiat withdrawals or bigger transfers.

Q: Is SMS 2FA safe for Uphold login?

A: SMS-based 2FA is better than no 2FA, but authenticator apps (TOTP) or hardware keys are more secure against SIM swapping attacks. Use the strongest available option.

Q: My device says 'session expired' when I try to sign in — what now?

A: Clear your browser cookies for the site, refresh the page, or sign in using a private/incognito window. Ensure the system clock is correct and that you have a stable internet connection.

Q: How do I contact Uphold support if I can't log in?

A: Use Uphold's official support channels listed on their help center at uphold.com/support. Never share your password, full 2FA codes, or private keys via support channels — only provide requested identity verification documents through official forms.

Q: Can I enable biometric auth on multiple devices?

A: Yes—biometric unlock is device-specific. Set up Face ID or Touch ID on each mobile device after signing in; ensure you have 2FA enabled for extra security.

Still stuck? If the issue is account-specific (suspension, identity checks, or suspicious activity), contacting Uphold support with the relevant account details and verification documents is the only safe way to restore account access.